Inspect. Confirm. Repair.
Know the findings before repair
Module inspection findings are reported for customer confirmation before repair proceeds.
A manufacturer repair route
Return the faulty part to the designated Absen service centre and follow its confirmed repair instructions.
A record of the work
Repaired modules are returned with an official repair report after the repair results are confirmed.
The right route for your faulty part
The four environment and pixel-pitch configurations apply to LED modules. Receiving cards and adapter boards are assessed and quoted separately.
Module inspection
Send modules to the designated repair centre for inspection and confirmation of the reported fault.
Four module configurations
Choose indoor P > 2 mm, indoor P ≤ 2 mm, outdoor P ≥ 4 mm, or outdoor P < 4 mm.
Repair after confirmation
The service centre carries out the agreed module repair after customer confirmation.
Repair-result confirmation
Confirm the module repair results before the repaired modules are returned.
Repair reporting
The module return is accompanied by the official repair report.
Card and board inquiries
Use an individual quotation for faulty receiving cards and adapter boards; module tiers do not apply to them.
From return request to repair report
Request a return
Provide the part, quantity and fault details, then obtain the designated return instructions.
Send the parts
Pack and send the faulty parts as instructed by the service centre.
Review the inspection
For modules, review the inspection report and confirm the proposed work.
Complete the repair
The service centre carries out the agreed repair after confirmation.
Confirm the results
Review and confirm the module repair results.
Receive the return
The repaired modules are returned with the official repair report.
Before your visit
- Contact Absen before shipping; confirm the designated centre and return reference.
- Confirm product eligibility, repair scope, materials, quotation and treatment of parts that cannot be repaired.
- Agree packaging, outbound and return transport, charges and the actual service schedule for the case.
At return
- Module findings — Inspection findings supplied for customer confirmation.
- Repaired parts — Return of the parts covered by the agreed repair.
- Module repair report — Official repair report accompanying repaired modules; card and board documentation is confirmed for the individual case.
Good to know
Do the four module tiers cover cards and boards?
No. The four environment and pixel-pitch tiers are for LED modules. Receiving cards and adapter boards require their own assessment and quotation.
Can I send a faulty part immediately?
Please contact Absen first. Confirm the service centre, return reference and packaging instructions before sending parts.
What are the price and turnaround time?
The repair scope, materials, price and timing are confirmed after reviewing the actual case.
Are materials and shipping included?
Materials, outbound and return freight, and the handling of non-repairable parts must be confirmed in the quotation. No blanket inclusion or freight-payer rule is assumed.