Support that fits your screen
Start with the actual condition
Screen age, area, environment and reported issues inform the maintenance discussion.
Choose the relevant support
Agree online assistance, return repair, on-site service or training according to the needs of the display.
Clear arrangements before work
Confirm the scope, service arrangements and fees for the individual maintenance requirement.
A maintenance plan for your display
Select Absen or non-Absen display and share the screen details. The final service scope is agreed after review.
Online support
Discuss technical issues and obtain support for the agreed operation and maintenance needs.
Return repair
Arrange assessment and repair of eligible faulty parts through the confirmed repair route.
On-site support
Confirm the on-site activities required for the display and its operating conditions.
Training and tailored support
Discuss practical support for the people responsible for operating and maintaining the screen.
From screen information to agreed support
Describe the screen
Provide the brand, age, area, environment, pixel pitch and service location.
Confirm the plan
Review the screen condition and agree the support activities, responsibilities and quotation.
Carry out the service
The agreed support is arranged for the display; parts and additional work follow the confirmed scope.
Review the outcome
Confirm the completed work and discuss any further actions identified during the service.
Before your visit
- Confirm display eligibility, condition and access to the relevant equipment.
- Agree the activities, frequency and scheduling required for the actual screen.
- Confirm materials, replacement parts, transport and any separately chargeable work in the quotation.
At service review
- Agreed maintenance work — Support carried out within the confirmed scope for the screen.
- Next actions — Review outstanding issues and any further support that needs a separate arrangement.
Good to know
Can I request maintenance for another display brand?
Yes. Select Non-Absen display and provide the screen details so the team can assess the requirement and confirm the available support.
Does this include a quarterly or annual package?
This page does not define a fixed term or recurring schedule. Activities, frequency and duration are agreed for your requirement.
Are all replacement parts and visits included?
Parts, visits, repair work and other charges follow the confirmed quotation. They are not automatically included without a scope agreement.
What information should I prepare?
Provide the display brand, screen area, indoor or outdoor environment, pixel pitch, years in use, location and the issues you want addressed.